Terms and conditions

These General Terms and Conditions describe the conditions of access and use of the website www.assimstore.com (hereinafter “website”) and apply to users and any operations and transactions carried out through this website.

By browsing the website or making a purchase through it, the user is fully consenting to these terms and conditions.

The website is intended for the dissemination and marketing of goods and services by ASSIM STORE S.A., with headquarters at Rua de Pitancinhos, 4700-727 Braga, as legal entity nº 516 414 097, registered in the commercial registry office of Braga under the same number, hereinafter referred to as store.

For any clarification you can contact us using the contact form.

These Terms and Conditions will remain in force and will be valid for as long as they are accessible on the website. assim store reserves the right to modify them, without prior notice, and the user is subject to the terms in force on the date of use of the website.

The website, including all its content, is protected under Intellectual Property Law. Any use, reproduction or mention of all or part of its contents is completely prohibited, constituting a crime when carried out without the prior authorization of the store.

The use of the website domain or links directed to it, for abusive purposes and without prior authorization, may be subject to recourse to the competent legal means by assim store. assim store disclaims any responsibility for the abusive placement of links to the website on other pages, for the origin of these pages and for the content contained therein.

The brands and product names used on the website are the property of the respective companies or companies. Any use, whatever the title, of brands and/or logos and/or any other content available on the website is subject to the express authorization of the store or the holder of intellectual property rights in question.

assim store reserves the right to request the removal of any link to the website that has not been, or ceases to be, authorized and to claim damages in compensation for any losses suffered as a result of such linking.

The data, texts, photos, graphic documents, prices and specifications on the website are for informational purposes only and may therefore contain errors or be incorrect or incomplete. assim store reserves the right to modify at any time, and without prior notice, the information and commercial offer presented on the website.

assim store makes every effort to ensure that the information presented is free from errors, however, assim store is not responsible for the accuracy or completeness of any information made available on the website. In case of doubt or clarification, the user can contact assim store through the available contact methods.

The user must bear in mind that the color and tone of product photographs may vary depending on the monitor on which they are being viewed. Likewise, photographs may vary in tone and contrast, due to lighting conditions at the time they were taken. Therefore, assim store is not responsible if the color and tone of the items do not correspond to what the customer intended.

There are accessories, complements and decorative ornaments present in the images of the items in the online store and this does not imply that they are part of the product, nor that they are included in its price, except when expressly indicated.

The stock information provided on each item is merely indicative, therefore there may be some discrepancy between the information presented online and the actual stock. Promotional campaigns may have limited stock and stockouts or changes in value of targeted items may occur without prior notice.

The website may have links to other websites, which may contain useful information/tools for its users. These general conditions are not applicable to third party websites. As such, if the user visits another website, redirected from our website, he must read its privacy policy. If any user becomes aware that the links refer to pages whose content or services are illegal, harmful, defamatory, violent or immoral, they may contact the owner of this website to inform them of this.

Prices are presented in euros (€) and do not include VAT, and are valid for purchases made on this website, where delivery takes place in mainland Portugal.
Prices may change without prior notice to correct errors as soon as they are detected.

Any type of publication in paper or digital format, such as newsletters, may undergo price changes without prior notice, due to market constraints. assim store reserves the right to limit the quantity of delivery per customer for items in advertising leaflets or other types of publications.

The sales prices contracted in orders confirmed by the customer are always respected as long as, between the price proposal and the confirmation of product acquisition, there are no changes to the purchase price by the manufacturer or the supplier representing the product.

The condition of the sales price contracted in the previous point is ensured if the delivery period that occurs between the order date and the delivery date does not exceed 60 consecutive days. Cases in which this period is exceeded may result in a review of the condition of the contracted sales price.

Occasionally, the store may make commercial offers providing promotional codes and discount vouchers. A promotional code will enable the user to take advantage of a promotion relating to the purchase of a specific item/service or a set of items/services during the period in which the respective promotional campaign takes place.

The promotional code will automatically activate the discount to which it is associated, being immediately reflected in the final amount to be paid by the user, and cannot be exchanged for its cash value.

The use of each code is subject to the specific conditions of the promotional campaign in which it is inserted, therefore, before making an online purchase, the user must check the conditions of the current campaign. Promotional codes are only valid for purchases made at www.assimstore.com.

The sale, exchange or donation of a promotional code is not permitted.

assim store has no obligation to reissue or refund promotional codes.

assim store reserves the right to segment online campaigns and promotions.

For the purpose of accessing the personal account, the user must guarantee the confidentiality of their access data, in order to prevent their misuse by third parties.

By using our website and/or making purchases through it, the user is committing to:

• Use it only to make inquiries or actual purchases. In case of doubt regarding false or fraudulent purchases, assim store will contact the user and may cancel the order(s) and inform the competent judicial authorities;
• Please provide us with your correct email address, postal address and/or other contact details. You also consent to the use of the information provided to contact the user. If you do not provide us with all the necessary information, we will not be able to process your order.

When creating an account or making an online purchase through this website, the user declares that he or she is over 18 years old and has the legal capacity to enter into contracts and make payments. The user is responsible for the accuracy and veracity of the data communicated to the store.

It is the user's obligation to immediately notify assim store of any fact that leads to the misuse of usernames and/or passwords, such as theft, loss, or unauthorized access to them, so that they can be canceled immediately. As long as such facts are not communicated, assim store will be exempt from any liability that may arise from the misuse of usernames or passwords by unauthorized third parties.

In case of non-compliance with these General Conditions or improper use of the website, assim store reserves the right to block or cancel the user's registration.

General access to the website is not subject to any prior registration by the user.

However, if the customer wishes to check the price of items and place orders, they must register online on the website. This registration is requested by filling out the form made available for this purpose.

Through online registration, the customer can:

• Registration data: access and modify your personal data;
• My lists: create shopping lists and consult the products selected during the browsing session, being able to later edit them or add them to the shopping cart;
• Orders: make purchases at www.assimstore.com or consult the history of orders already placed online, being able to access their details (order summary, order status, among others);
• Invoices: consultation of invoices for orders already placed;
• Addresses: consult, edit or add several addresses that may be relevant for communications with the store, such as order delivery;
• Reviews: evaluate previously purchased items;
• Contact preferences: configure how the store can contact the customer to send commercial information.

Making purchases through the website www.assimstore.com implies the creation or existence of an online registration by the user, with the provision of all the data requested for this purpose. During the purchase process, the user must indicate the data necessary for processing the order (such as delivery address, delivery contact and billing information). Completing the order implies validation by the user of the data presented.

After the customer confirms the order in the online store, the store will validate it. If costs are increased, particularly with packaging and transport, the customer will be contacted and will have to confirm the change to the order by email.

Any online order is subject to the availability and quality of items or services. In case of unavailability, stock out or unforeseen supply issues, assim store reserves the right to inform the customer about the existence of alternative products or services, of equal or greater quality and value, with the appropriate adjustment to the final value subsequently being made. of the order in case of change. At the user's request, the order may also be canceled in whole or in part. If it is impossible to contact the user, the order will be canceled by the store, with a full refund of the amount paid by the user.

The conditions of sale are agreed between the store and the customer. These conditions are entered into the assim store Database and transcribed into the customer's order.

The commercial and financial conditions of customers with a current account agreed with assim store are negotiated on a case-by-case basis between the customer and assim store, and come into force after validation by the customer account manager and confirmed by the customer.

The approved sales conditions may be changed if market conditions require it or the customer does not fulfill its contracted obligations.

The order will be assumed to be definitive and accepted by the customer after confirming the references, quantities, payment conditions, date and place of delivery, thus being committed to the price conditions, payment method and delivery method proposed by assim store.

An order confirmation email is sent to the customer.

In cases where payment terms are advanced, only after payment confirmation will the order be approved. Failure to pay for the order within the stipulated maximum period will result in automatic cancellation of the order.

After payment validation, the store will begin preparing and delivering the merchandise. If the order is not paid for when it is placed, the store does not guarantee stock availability or the delivery date chosen by the customer, which may be subject to change.

Orders confirmed by the customer cannot be changed or canceled in the following cases:

• When the product has already been shipped.
• Whether the material manufacturing process or the acquisition of its manufacturing components has already started.
• Paints in which the transformation process has already begun to achieve the desired shade.
• Items subject to personalization, cutting or other type of transformation necessary for their commercialization, the process of which has already started.

Assim store will not be liable to you or any third party for withdrawing any product or service published on www.assimstore.com or for changing or deleting any information about them.

Exceptional circumstances resulting in refusal to process an online order may occur, even after order confirmation has been sent. assim store reserves the right to refuse an order already confirmed for several reasons, to be highlighted:

• Defaults by the customer resulting from other previous contracts
• When the product or service is no longer available;
• In case of incorrect price of an item or service;
• When delivery or billing data is incomplete or incorrect;
• In case of impossibility of delivery to the address provided;
• In case of suspicion of a false or fraudulent order;
• If the user is suspected of not complying with the website's conduct policy.

Assim store reserves the right to inform the user of the refusal of the order in question and to propose or request alternative resolution solutions. If a consensual solution or contact with the user is impossible, the order will be canceled by the store.

The advance payment for the order, whether partial or full, will be returned to the customer whenever the order is not canceled for reasons attributable to the customer.

assim store reserves the right to withhold amounts in the event of costs arising from the order cancellation process.

If the customer refuses to accept the order without a valid reason, the amounts previously paid will not be refunded until a fair analysis of the refusal presented by the customer has been carried out. In this analysis, product handling and transportation costs will be taken into account.

Orders are delivered to the address indicated by the customer when confirming the order.

Transport costs and delivery times vary depending on the items and brands.

Transport costs associated with delivery are communicated and agreed with the customer via email before final order confirmation.

We reserve the right to split delivery of the order, for example if part of the order is delayed or out of stock.

Delivery dates for supplies are agreed with the customer and are reviewed whenever, during the execution of the order, force majeure situations occur or any other reasons not attributable to assim store that lead to non-compliance with the agreed date.

assim store provides for the delivery of products ordered online, properly packaged, to the address and date indicated by the user for this purpose. The indicated date may change, particularly due to unavailability of stock or unforeseen circumstances on the part of the carrier, however, the store cannot be held responsible if delivery is not met within this period.

Delays over stated delivery dates cannot be relied upon by the customer to claim compensation for lost profits or any direct or consequential damages.

The customer must inform the store in the online store when confirming the order if they have conditions and means of unloading on site. If this field is not filled in, the store will assume that the customer has their own download conditions and means. If this situation does not prove to be true, any cost charged to the store, namely the need for new transport or special transport will be charged to the customer.

If, in situations where the condition contracted with the customer requires payment upon unloading, payment of the amounts is not fulfilled by the customer, the order is not delivered. In this case, assim store reserves the right to charge transport costs due to the customer's failure to comply with the delivery conditions contracted when confirming the order.

If on the expected date of receipt of the order by the customer, the customer is not available to receive the merchandise, they are obliged to notify the store at least 48 hours in advance, rescheduling a new delivery date.

Deliveries are made on the ground floor at the main door access of the address indicated for delivery.

It is the responsibility of the customer or their representative to confirm, upon delivery, the good condition of the merchandise(s) delivered to them. Confirmation of delivery under the appropriate conditions, as well as quantities shipped, is carried out by imposing a legible signature from the customer on the triplicate of the purchase document accompanying the merchandise.

Any complaint, after confirmation of the good condition of the merchandise(s) by the customer or his representative, will be subject to analysis by the store, which reserves the right to refuse any customer complaint regarding quantities and the condition in which the material was delivered.

assim store may refuse to deliver orders if accessibility conditions do not allow it.

If delivery takes place by a transport company, it will be the one who will contact the customer to confirm the date and time of delivery.

Payments for customer orders can be made using traditional methods and those provided for in Portuguese legislation.

assim store reserves the right to charge late payment interest, at the interest rate in force, when non-compliance with the contract between the customer and assim store is detected.

Under no circumstances will the existence of disagreements between interested parties resulting from other supplies already completed be taken into account as a justification for non-payment of amounts.

Returns will be accepted in the event of a manufacturing defect or error in the delivery of the order, with the return of the item subject to approval by the store. The customer must contact assim store by the available means presenting all essential information, namely order number, article, article serial number (if applicable), condition of the article, reason for return and photos or documents proving the condition of the article.

assim store reserves the right not to accept returns of items in the following situations:

The item does not have original packaging conditions.
The item shows signs of momentary or continuous use.
Item after application or installation.
Batch product, whose batch is no longer in stock at the store.
Non-compliance with product validity.
Product whose sale met the customization criteria or quantity cut to meet the order.
In the case of a return, all shipping and handling costs for the product are the responsibility of the customer.

The customer must preserve the goods in such a way as to be able to return them to the store in proper conditions of use, with all their original components, accessories and packaging.

The refund amount will be automatically credited to the customer's current account.